Sales Engineer Latam

2023-03-15
ElectroNeek
Buenos Aires
Full Time

Description

About ElectroNeek

ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-sized clients with no-code tools, partner-centric support, and disruptive business models.

With customers ranging from boutiques and newcomers in the automation-as-a-service industry to established market players like Xerox, Compasso, and Ricoh, ElectroNeek provides best-in-class services, including ultimate GTM support by the vendor.

Our explosive growth has opened up a host of new opportunities; we are presently seeking a Sales Engineer for the Latin American market, working fully remotely, to help us continue our rapid scaling.

As a Sales Engineer, you will be a specialist who combines ticket support activity via email and communication with customers via Zoom calls while helping the sales team with tech product demonstrations.

Responsibilities :

  • Support the Account Executives by taking a consultative role in the customers' evaluation processes, including answering all technical questions;
  • Troubleshooting issues, and managing escalation to Customer Support and Product Teams ;
  • Build demo environments and deliver custom demos for new prospects and clients ;
  • Join calls with the Sales team and customers to handle the technical discussions ;
  • Work with Sales team on facilitating the resolution of opportunities-related technical queries ;
  • Process pre-sales (trial) questions and technical issues (on L1) from potential customers and Sales team ;
  • Collaborate with the tech Support engineers on the resolution of customer issues ;
  • Create materials and videos to be used in sales activities ;
  • Conduct technical webinars and other online technical events;
  • Act as a link between Sales / Customers and the Product team;
  • Work actively with the Product team on improving the products and functionalities.

Conditions :

  • You can work remotely from any place in the World (Zoom, Slack)
  • A fully-remote, tech-enabled environment : a quiet place with high-speed Internet, PC / Laptop (OS : Windows 10 / 11 Pro), camera and headset.
  • Weekdays from 10 AM - 7 PM ART / BRT
  • Stable salary + sales commissions
  • Stock Option plan
  • Days-off and vacations
  • A minimum 4 years experience in sales / pre-sales engineering role
  • Minimal total experience of 8 years in software companies
  • Previous experience conducting technical demos and webinars
  • Previous experience in a Customer-facing technical role
  • Strong technical background and eager to learn new technologies
  • An intermediate level in Javascript is a must
  • Previous experience in RPA and / or automation is nice to have
  • Fluent written and spoken English is mandatory
  • A computer science degree is a plus

Soft skills :

  • Strong listening and storytelling skills
  • Enthusiasm for working in a high profile, fast-paced startup culture
  • Strong client-facing and communication skills
  • Responsible, responsive, proactive, willing to help, ready to resolve issues
  • Responsible and self-motivated
  • Strong analysis skills
  • Ability to learn new technologies
  • Ability to multitask and prioritize between competing activities
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